F A Q
what areas do you provide services?
My typical areas of service includes: Sherman Oaks, Studio City, North Hollywood, Valley Village, and sections of Encino, Beverly Glen, Van Nuys, and Toluca Lake.
I'm always open to considering services in areas outside of these, however, due to my typical day-to-day client schedule, I'm often unable to service outside areas due to distance and time constraints between other appointments.
What types of animals do you work with?
While I primarily work with dogs and cats, I am open to working with any and all types of pets, including reptiles, amphibians, birds, fish, etc. I work with all sizes, breeds, ages and temperaments, as long as your pet is legal to own.
Are there any requirements to using your services?
Your pets must be current on their vaccinations and licensed (if necessary).
Also, if your pet is sick and/or dealing with any sort of injuries, please make sure to let me know prior to services being rendered, whether that's before we start working together or before a regularly scheduled visit. In addition, if there are any contagious human illnesses in your home, I need to know so that I can take precautions prior to, during, and after my visit.
What is a meet and greet?
A Meet & Greet is an opportunity for you, your pet(s), and myself, to get together, share information, and establish if we are a good fit for each other! All M&G’s vary, but typically last 30 to 60 minutes.
During the M&G, we will go over paperwork, hand off any necessary keys (if preferred), and extensively cover your pet(s) behavioral and medical history, as well as current needs. We may also cover behavioral and medical management if the topics come up or are pertinent to you and your pet's needs.
do i need to give you a key to my house/apartment/condo?
While it's not required, allowing me to keep a key on hand typically lets me flow through my visits more efficiently. More efficient visits results in my ability to spend more time with your furry family members!
What UPDATES DO YOU PROVIDE WHEN YOU VISIT WITH MY PETS?
It varies from client to client!
The types of details and the level of depth depend on your preferences, which we can set up before I start services and then tweak if your needs and preferences change. At the very least, each and every visit summary will let you know the exact time that I arrive to see your pet(s) and when I leave, as well as include a picture and/or video - if preferred!
Will there be anyone else from your company working with my pets?
Nope, I will be the only one showing up to care for your pets!
I continue to keep an eye out for somebody that fits my standards to join the team, but for now Maestro Pet Care is a solo member team.
Do you walk other clients’ dogs at the same time?
Nope, your critters have me all to themselves!
Do I need to provide Bags, Treats, Etc.?
I keep locked and loaded with bags at all times, so you don’t need to provide any.
I have leashes, harnesses, collars, booties, etc. to fit nearly all sizes of pups, if necessary. I’m prepared for all weather conditions - Rain or Shine!
Treat-wise, I prefer to use client-supplied treats, as they more typically align with pets’ preferences and allergies. However, I can provide treats if necessary.
Do you share any of your clients' information with other pet services?
Absolutely not. Your personal information is kept strictly confidential between you and myself. Upon the start of services, I will have you fill out a client agreement, along with personal information, so that I can effectively render services. The one exception is media - pet pics, etc. - which may be shared via our Instagram - @maestropetcare (which you have the option of opting out of).
Payments
What type of payments do you accept?
I currently accept Cash, Venmo, Zelle, Check, and Paypal - in that preferred order.
Will consider payment via cryptocurrencies as well!
When are payments due?
Base charges are due before or on the date of services rendered. If the week’s schedule includes pro-rated services, payment will be due on the final day of the week that services are rendered. Weekly clients are most typically sent a Venmo request on the Friday prior to the next week’s services.
Am I supposed to tip?
Tips are not required, however if you feel that I have gone above and beyond and/or exceeded your expectations, they are certainly appreciated!
Scheduling
How do I book appointments?
Returning clients are encouraged to book via text (best method), call, or e-mail. Potential new clients should use the contact form to provide some basic information about your pets and service needs.
How far in advance do I need to book appointments?
I put together and fine-tune each week's schedule every Friday prior to the next week, so if you are able to book by then, it helps me to ensure that I can add your pet to the schedule for the week. In general, the farther ahead of time that you are able to request a booking with me, the better the likelihood of my availability - especially with regards to booking overnight sittings.
is it possible to book a last-minute appointment?
If my schedule allows for it, I can sometimes accommodate bookings made within 24 hours of the prospective arrival time, however, note that the chances of my availability are much greater if given notice. Last-minute bookings entail a small, extra service fee.
Are there any days THAT you are unavailable?
On a regular week, I am fully available all seven days of the week. From time to time, I have events and engagements that I must attend, as well as the infrequent vacation. I do my best to give my clients as much notice as possible - typically months in advance.