F A Q
What areas do you serve?
I typically serve Sherman Oaks, Studio City, North Hollywood, Valley Village, Encino, Beverly Glen, Van Nuys, and Toluca Lake. I’m open to other areas based on availability— just reach out and ask!
Which types of pets do you care for?
While I specialize in dogs and cats, I also care for birds, reptiles, fish, and small mammals—providing species-appropriate handling and attention based on their individual needs.
What health and safety requirements should I know about?
To help keep everyone safe and healthy, I ask that your pets be up to date on vaccinations and licenses (if applicable). Please let me know in advance about any illness, injury, or contagious condition in your household.
I take careful precautions before, during, and after each visit—including hygiene protocols and handling practices—to minimize risk and ensure a clean, respectful environment for your pet and your home.
What happens during a meet and greet?
Every partnership begins with a personalized Meet & Greet—an opportunity for us to get to know each other and ensure a good mutual fit. You’ll have the chance to ask questions, share your pet’s needs and routines, and understand my approach—while I assess how I can best support you and your companion.
If it’s a match, we’ll move forward with a customized care and training plan tailored to your pet’s behavioral and medical needs.
Meet & Greets typically last 20–30 minutes. The first 20 minutes are complimentary; beyond that, any additional time is simply pro-rated at my standard consultation rate.
do i need to give you a key to my house/apartment/condo?
While it's not required, allowing me to keep a key on hand typically lets me flow through my visits more efficiently. More efficient visits results in my ability to spend more time with your furry family members!
What UPDATES DO YOU PROVIDE WHEN YOU VISIT WITH MY PETS?
I provide thoughtful, detailed updates that go beyond the basics. Depending on your pet’s needs and your preferences, these can include:
Arrival and departure times
Notes on feeding, medication, toileting, behavior, energy levels, or anything out of the ordinary
Observations about mood, progress with training goals, or signs of stress, discomfort, or improvement
Photos and/or video clips—whether to reassure, inform, or simply brighten your day
My goal is to keep you fully in the loop and help you feel as connected, informed, and confident as if you were right there.
Will anyone else be caring for my pets? Do you work with multiple clients at once?
Nope—when you book with Maestro Pet Care, you’re booking directly with me. I’m the only person who will be handling your pets, visiting your home, and managing your care plan. This ensures consistency, trust, and a level of personalized attention that simply isn’t possible with rotating staff or app-based services.
I also never walk dogs from multiple households at the same time. Your pets receive my full attention during each visit—no exceptions.
While I may one day expand the team, I’m committed to maintaining the highest standards of care and only bringing in support if it aligns fully with my values and expectations.
Do I need to provide bags, treats, or other supplies?
Nope—I come fully prepared. I always carry waste bags and have a range of leashes, harnesses, collars, booties, and gear to accommodate most dogs, in any weather—rain or shine.
When it comes to treats, I typically prefer to use client-supplied options, since they’re more likely to align with your pet’s dietary needs, preferences, and allergies. That said, I can provide treats if needed. I'm also happy to use your preferred supplies, gear, or medical items when provided.
Do you share any of your clients' information with other pet services?
Absolutely not. Your personal information is kept strictly confidential between you and myself. Upon the start of services, I will have you fill out a client agreement, along with personal information, so that I can effectively render services. The one exception is media - pet pics, etc. - which may be shared via our Instagram - @maestropetcare (which you have the option of opting out of).
Payments
What are your payment options and policies?
I accept Venmo, Zelle, cash, check, PayPal, and cryptocurrency (by request).
Payment is typically due prior to service. If the booking includes pro-rated services, payment will be due at the conclusion of the service period.
Is tipping expected?
Tipping is never required, but it’s always appreciated if you feel I’ve gone above and beyond.
Scheduling
How do I book appointments?
Returning clients are encouraged to book via text (best method), call, or e-mail. Potential new clients should use the contact form to provide some basic information about your pets and service needs.
How far in advance do I need to book appointments?
I put together and fine-tune each week's schedule every Friday prior to the next week, so if you are able to book by then, it helps me to ensure that I can add your pet to the schedule for the week. In general, the farther ahead of time that you are able to request a booking with me, the better the likelihood of my availability - especially with regards to booking overnight sittings.
is it possible to book a last-minute appointment?
If my schedule allows for it, I can sometimes accommodate bookings made within 24 hours of the prospective arrival time, however, note that the chances of my availability are much greater if given notice. Last-minute bookings entail a small, extra service fee.
Are there any days THAT you are unavailable?
On a regular week, I am fully available all seven days of the week. From time to time, I have events and engagements that I must attend, as well as the infrequent vacation. I do my best to give my clients as much notice as possible - typically months in advance.